Terms & Policies

Booking & deposits

All appointments are booked through our online scheduler. A valid credit card is required to reserve your time. Your card is not charged at booking unless a deposit is required for the service.

Cancellation & rescheduling

We require 24 hours' notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours' notice may be charged 50% of the service price. No-shows may be charged the full service price.

Late arrivals

Please arrive on time so we can deliver the full service. Arrivals more than 10 minutes late may need to be rescheduled and may be subject to the late-cancellation fee.

Memberships & wax passes

Memberships are billed monthly through our scheduling provider and renew automatically until cancelled. Wax passes and pre-paid sessions are non-refundable but can be transferred to other services of equal value with notice.

Products

Skincare products are reserved online and picked up in studio. Due to the personal nature of skincare, opened products are non-returnable. Sealed, unopened products may be exchanged within 14 days of purchase.

Health & safety

Please disclose any allergies, recent skin treatments, medications (especially retinoids or Accutane), or pregnancy. Some services may need to be modified or postponed for your safety.

Guests & children

For privacy and safety, we do not allow additional guests or children in the treatment room.

Contact

Questions about our policies? Email hello@thealiceskinexperience.com.